Terms and Conditions
General Terms and Conditions
Return Policy
Customer Provided Content
Production Turnaround Time
Privacy Policy
1. All claims must be made in writing within five working days after receipt of order.
2. First orders are payable in advance. Subsequent orders are payable in advance unless open credit has been established. Payment terms for open accounts are net 30 days. Interest will be charged on all past due accounts.
3. Title and possession of all tooling, artwork, graphics, plates, engraving, disks, mechanicals, digital files, etc., purchased or provided by Classic Business Solutions pursuant to the fulfillment of any order shall remain the property of Classic Business Solutions unless otherwise agreed to in advance and in writing.
4. In no event shall Classic Business Solutions be responsible for claims beyond the replacement value of the any defective material or in any way be liable or responsible for damages or any nature whatsoever which may result from the use of its products. Liability is limited to replacement of the original order as originally specified (verbally or written) and Classic Business Solutions is entitled to replace the entire original order in an expedient manner.
5. Since careful inspection at the factory often results in some items being discarded, it is understood that and underrun or overrun of note more that 10% will be billed pro rata.
6. No new orders will be placed or shipped if your account is past due.
7. The client’s signature on an order or proof makes them legally liable for payment for merchandise produced and delivered on the basis of such order or proof. Final responsibility regarding typographical errors, grammatical errors or compatibility rests with the client.
8. Printing prices quoted are for standard production and delivery times. Any client-authorized rush order will be billed as an additional charge to the regular manufacturing cost. Any expedited shipping will also be billed as an additional charge.
9. Once an order is placed it can only be cancelled if it has not been printed. All costs incurred and all work completed to prepare the order such as negatives plates, composition, file review, etc. will be billed to client at regular rates. Any job that has already been printed cannot be cancelled.
10. Graphic design, composition and typesetting services (including but not limited to: negatives, plates, art review, mechanicals, disks, etc.) and any materials purchased for this order are billable at regular rates if this order is cancelled or on hold for more than seven (7) days.
11. Color matches are not guaranteed. Colors, affected by paper color, consistency, printing technique and substrate may vary slightly with each order.
12. Specific performance for any continuous or laser printer forms is not guaranteed as all computer printers function differently.
13. Visa, MasterCard and American Express are accepted for payment when approved in advance by Classic business Solutions. If for any reason client is dissatisfied with products or services received, client agrees not to request a credit card chargeback from their credit card account and instead will seek resolution through Classic Business Solutions, Inc. and failing that through arbitration in the City of New York under rules of the American Arbitration Association.
RETURN POLICY
1. Goods may not be returned without written authorization provided by Classic Business Solutions.
2. Defective goods as determined solely by our quality control department will be replaced at no charge.
3. No returns will be accepted on custom items unless they are defective.
4. All stock returns are subject to a 30% restocking charge plus return freight (if applicable).
5. Any returned goods must be insured by client to cover the complete cost of the goods and must be sent via licensed trucking/freight company and a signature of receipt must be obtained by the freight/trucking company upon delivery.
For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages, text or other materials (collectively, “Customer Content”) to Classic Business Solutions for inclusion in print products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to Classic Business Solutions you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold Classic Business Solutions and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney’s fees incurred by Classic Business Solutions in defending against such suit, demand or claim.
Production Turnaround Time
Classic Business Solutions’ standard turnaround is dependent on the product ordered. If you do not specify otherwise, you will be charged for standard turnaround for the relevant product.
Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed.
For your convenience, depending on the product ordered, Classic Business Solutions offers a variety of different production turnaround times and shipping methods.
Please note: – Turnaround times for jobs that Classic Business Solutions does not deem production ready (e.g., those with problems or that require a proof) will not begin until the job is approved and ready for production.
Privacy Policy.
We do not disclose any of your personal information except when required by law. We do not sell, rent, or disclose your personal information to any third parties.
We may collect client email addresses for our own occasional electronic newsletters and/or announcements. We also may add client business addresses to our occasional postal direct mail marketing list. To decline these advertisements, please send us an email asking for your address to be removed.